MascotaPlanet is aware of the importance of guaranteeing the right to privacy and data protection of Users and, in this sense, in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD), as well as in compliance with the applicable national regulations on data protection , the following points related to the processing of personal data through this website are reported below.

The person responsible for processing the data collected through this website is MASCOTAPLANET SL (MascotaPlanet); NIF: B92643956; Address: C/ Yunque 20, Pol. Ind. La Ermita C.P. 29602 Marbella (Malaga); telephone: 952 820 999; email:

Depending on the form that the User completes in each case, the data may be processed for the following purposes:

Web customers
When you purchase a product in our online store, the data you provide us will be used to process, ship and bill the purchased products. In order to place orders in the online store, each customer will provide, voluntarily and under their responsibility, their personal data (name, surname, address, telephone number, billing information and payment method) that must be true and accurate. The User who formalizes the online purchase process, declares to be the owner of the information provided, or failing that, to have the authorization of the person on whose behalf they carry out the management.

Registered Users
The information you provide us in the registration form is used to manage Users of the website, so that you can access your profile, consult your orders and make your purchases without having to re-enter your identification data (name, surname, email and telephone) and delivery address. If you have also expressly selected the option to save card or remember Paypal, you will not have to enter this data again. You can modify your profile settings whenever you want. Likewise, as a registered User, you will be able to access the following functionalities:

  • Indicate your assessment in relation to the products you purchase through this website.
  • Request us to inform you when there is availability of a product out of stock.

MascotaPlanet will not admit false registration attempts or those that impersonate the identity of persons or companies, the provision of false information in the registration form will imply the automatic withdrawal of the User. MascotaPlanet reserves the right to verify the information provided by the User by telephone verification.

Newsletter / Commercial communications
In the cases in which you grant us your consent as provided in article 21 of the Information Society Services Law, we will use your data identification and contact information to send you information about news on the website, news of interest about pets, as well as promotions and offers of our products and services. This information may be sent by post, telephone and/or electronically. In the event that you subscribe to our newsletter, we will send you periodic communications via email, with information on news and events.
The validity of the promotions that we send you may be subject to the availability of products and specifications. more specific about them. If you have any questions, we will inform you about the conditions of the promotions through our Customer Service Department.

Request for information / questions about the product sheet
The data you provide us through the forms related to the product sheet (name, surname and email address), will be They will be used to attend to the query or request for information about the indicated product.

The personal data you provide us through the contact form will be processed solely to attend to your query or request. The information collected is limited to identification and contact data, as well as data related to the nature of the request you send us.

All the information provided by the UUser must be truthful and accurate. For these purposes, the interested party guarantees the authenticity of all data that he provides as a result of completing the corresponding forms. In any case, the User will be solely responsible for any false or inaccurate statements made, and for the damage caused to MascotaPlanet, or third parties, due to the information provided.

We inform the User that the processing of information collected through this website does not imply international data transfers. In relation to the recipients of the information, we inform you that in the event that you make an online purchase that must be delivered to the address you indicate, your name and surnames, delivery address and telephone number will be detailed in the package sent. . This last data will be included to allow contact between the transport company and the recipient in order to facilitate the delivery process.

The basis that legitimizes data processing is the User's own consent and acceptance in each of the sections in which information is collected from personal character. The User has the right to withdraw the consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

In relation to the processing of data for commercial purposes through telematic means, in cases where there is a prior contractual relationship between the parties, the communications are about products or services related to those previously requested by the interested party, and the User has been given the possibility to oppose the processing of their data by marking a box that is not pre-marked, the basis that legitimizes the processing is based on the provisions of article 21.2 of Law 34/2002, of July 11, services of the Information Society. In each commercial communication that is sent to the interested party, he will be given the possibility of expressing his opposition to the reception of new communications.


Web clients
The information will be kept for the period necessary to manage the delivery and billing of the products purchased; Subsequently, the information will be kept blocked during the limitation period for legal actions and, after said period, it will be deleted.

Registered Users
The information of the Registered Users will be kept indefinitely unless the User requests deregistration as a Registered User.

Recipients of commercial communications
The information on recipients of commercial communications will be kept indefinitely unless the User requests to unsubscribe from receiving new communications, in which case, we will proceed to unsubscribe your data and we will include them in our Robinson List in order to guarantee that no new commercial shipments are made.

Requesters of information / questions about the product sheet
The data you provide us through the forms related to the product sheet will be used for the period necessary to answer the query or request for information. Subsequently, they will be kept duly blocked during the limitation period for legal actions and once this period has elapsed, they will be deleted.

Users of the contact form
The information collected through the contact form will be kept for the period necessary to attend to the request for consultation or information that the User has requested; Subsequently, the data will be deleted, unless the nature of the query or request requires the conservation of your information for other purposes, in which case we will inform you about said purpose of treatment, the period of conservation and data recipients, in the terms that correspond.

The User has the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, between other reasons, the data is no longer necessary for the purposes for which it was collected. The User may request the limitation of the processing of their data, in which case MascotaPlanet will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the User may oppose the processing of their data. In this case, MascotaPlanet will stop processing the data, except for legitimate reasons, or the exercise or defense of possible claims.Finally, we inform you about your right of portability provided for in the RGPD so that your data can be provided to the Data Controller indicated by the User. To make these rights effective, the User can send an email to or send a letter to the following address: C/ Yunque 20, Pol. Ind. La Ermita C.P. 29602 Marbella (Malaga).

In cases in which you consider that during the processing of data by MascotaPlanet the data protection rights of the interested party have been violated, especially when you have not obtained satisfaction in the exercise of your rights.

The User can file a claim with the Competent Data Protection Control Authority.

MascotaPlanet uses technologies appropriate to the current state of the art, to protect your data and personal information, so our website is stored on secure servers protected against the types most common attacks. However, we remind you that there is no such thing as invulnerable technology and that therefore you must put in place the means at your disposal to maintain the security level of your data. MascotaPlanet has adopted the technical and organizational measures that guarantee the security of personal data and prevent their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

MascotaPlanet has a profile on some of the main social networks on the Internet (Facebook, Twitter, Instagram and Pinterest), being responsible in relation to the published content. In no case will MascotaPlanet extract data from social networks, unless the user's consent is specifically and expressly obtained for it.

MascotaPlanet reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, MascotaPlanet will announce the changes introduced on this page reasonably in advance of their implementation.