Shipments

Take advantage of free shipping

- Balearic Islands, They will be delivered within 48/72 hours of leaving our warehouse.< /p>

- Spain delivery is 24 to 48 hours since the order leaves our warehouse for the Peninsula. Or the urgent delivery 14 hours will be delivered before 2:00 p.m. in provincial capitals and in towns that are less than 15 km from where we have an office Tipsa . For the rest of the towns, they will be delivered before 6:00 p.m.

Deliveries are from Monday to Friday, except holidays.

Check the conditions for deliveries on Saturday.

- Portugal delivery will be 72h, except Lisbon 48h.

No weight or volume limitations.

PetPlanet.com is not responsible for possible duties/customs expenses that may arise from shipments outside the peninsula.

*In Gibraltar you must arrange your collection at Calle del Clavel, 56, 11300 - La Línea de la Concepción (Cádiz), Tlf:902053642, and for Andorra it would be in Avinguda del Salòria, 20, 25700 - La Seu de Urgel (Lleida), Tlf: 902053648.

Availability

• Pimmediate availability products: all those orders placed before 4:00 p.m. that same afternoon, if the items are available in our facilities, and the customer will receive the order in 24 to 48 hours.

• Products available 24 hours: are those products that even if they are not in our facilities, we can have them in 24 hours. In this case, the client will receive it in 2 days.

• Superior availability products: these are imported products, made to measure, centralized distribution nationwide, etc. Although most of the products in our catalog are available immediately or 24 hours a day, some may take more than 2 days. In this case, we will contact the client via e-mail or by phone to communicate the day of departure from our facilities. Note: We will only contact the client in those cases in which availability exceeds 24 hours.

• Important: The courier company usually delivers packages during business hours in cities and in the morning in towns, so deliveries are more comfortable in places of work, neighbor or family. If you have any time preference for delivery between the mornings or afternoons, you can indicate it in the comment space of the order and the courier company will try to do so, although it will be subject to the availability of the route. Note: the delivery of the order will also be made depending on the courier's route through your area and location.

Availability of products

Most of the products will be in our warehouse, for those cases in which this is not the case, we will try to ensure that the delivery date does not exceed 72 hours . In some of the imported products that are ordered on request, we will contact you to notify you of the delivery date. Likewise, when purchasing several items, one is available and another is not, we will contact you to give you the opportunity to send one first and then the other, specifying possible additional costs.

In the event that a product of your order is not available in stock and has not been previously notified on the web at the time of purchase (stock availability is not shown for all products), we will contact you. contact with you by phone and email (failure to respond to such contact implies consent to the delay). If you have had this incident, we will offer you the following options:

Request the shipment of your order without this product and its return.

Accept a substitute product.

Wait and receive the complete order.

For any questions or clarification about your order, you can contact our customer service:

Phone: 952 82 09 99

E-mail: [email protected]

Whatsapp: 655 192 430

Answers to most common questions

Can I choose the day and time of delivery?
You have to take into account that the delivery time will depend on the route that the courier is assigned by your area and location, however, specify if a specific delivery day and time suits you, you only have to indicate it in the comments field that you will find when placing the order.

Can I receive the order at a different address than the one I have as a client?
Yes, when placing the order you will be asked where wants to receive it (ex: workplace, vacation, etc.)

How can I know the total shipping costs?
When placing the order before confirming it, I will specify the shipping costs.

What happens if no one is home when the courier arrives?
The courier company will contact you for a second free delivery . For this reason, it is important that the telephone number that we have in your client file is up to date.

Shipping costs?
For the shipping costs to be free, the total amount of the purchase must reach €39 , not counting discounts and shipping costs.